Shipping Policy – Swarasourav
At Swarasourav, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your orders are processed and shipped.
🚚 Order Processing Time
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- Custom or made-to-order products may take 3–7 business days for processing.
- Once your order is processed, it will be shipped immediately.
🌍 Shipping Coverage
- We currently ship across India.
- International shipping is available.
⏱️ Estimated Delivery Time
- Metro Cities: 3–5 business days
- Non-Metro Cities & Rural Areas: 5–8 business days
Delivery timelines may vary depending on your location and external factors like weather or courier delays.
💸 Shipping Charges
- Free Shipping on orders above ₹2000
- ₹99 shipping charge for orders below this value
Shipping charges (if any) will be displayed at checkout before payment.
📍 Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp.
- You can track your order in real-time using the provided link.
❗ Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Logistics issues
- Natural disruptions
We appreciate your patience in such cases.
🚫 Incorrect Address / Failed Delivery
- Please ensure your shipping address and contact details are correct.
- Swarasourav is not responsible for delays or losses due to incorrect information.
- Re-delivery charges may apply in case of failed delivery.
📦 Damaged or Lost Packages
- If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
- Share photos/videos for faster resolution.
- We will assist with replacement or refund as per our policy.