Return and Refund Policy:
At Swara Sourav, we strive to provide the best professional flutes directly from the maker to students, ensuring a seamless musical journey. We understand that sometimes circumstances may arise where a return or refund is necessary. Please take a moment to review our return and refund policy.
1. Returns:
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your flute. To be eligible for a return, the following conditions must be met:
– The flute must be unused, in its original condition, and accompanied by the original packaging and any included accessories.
– A proof of purchase, such as the order number or receipt, must be provided.
– The return must be initiated within the 14-day period from the date of delivery.
To initiate a return, please contact our customer support team at [insert contact details]. Our team will guide you through the return process and provide you with further instructions.
Once we receive the returned flute and verify its condition, we will process your refund. Please note that any shipping costs incurred during the return process will not be refunded, and you will be responsible for the return shipping expenses. Refunds will be issued using the original payment method, and it may take several business days for the refund to reflect in your account.
2. Refunds:
We take great care to ensure that all flutes are thoroughly inspected and meet our quality standards before they are shipped. In the unlikely event that your flute arrives damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
If it is determined that the flute is indeed damaged or defective, we will offer you the choice of a replacement flute or a full refund, including any applicable shipping costs. In such cases, we may request evidence of the damage or defect, such as photographs or a detailed description.
Please note that we are unable to offer refunds for minor imperfections or normal wear and tear resulting from regular use.
3. Exchanges:
At this time, we do not offer direct exchanges. Please Ask for guidance before buying any product.
4. Cancellations:
If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request; however, if the flute has already been shipped, cancellation may not be possible. In such cases, you may proceed with the return process upon receiving the item.
Please note that cancellations requested after the flute has been shipped may be subject to return shipping charges.
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We value your satisfaction and aim to provide exceptional customer service. If you have any further questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our customer support team. We will be happy to assist you.